This privacy policy is to let you know how Proptech Builders Pte. Ltd. (hereafter referred to as “The Company” “We” “Us” or "Proptech Builders") collect, use and disclose personal data, as well as to identify the relevant processing purposes and also describe your rights as a data subject during the course of operations of our website and associated platforms including all media forms, channels, applications or mobile channels (referred to as “Digital Services”.

Data Subject Access Rights (DSAR)

You have the right to see the personal data we hold about you. This is called a Data Subject Access Request (DSAR).  Please send your specific request regarding the personal data to us at partners@proptech.builders 

1. WHO ARE WE?

This privacy policy applies to personal data of all customers, suppliers and other third parties collected by The Company. When developing and updating our privacy program, we consider global and domestic principles, Laws that have been in effect and frameworks, including The Personal Data Protection Act B.E. 2562 (2019) (PDPA).

2. PERSONAL DATA

“Personal Data” means any information relating to an identified or identifiable natural person, directly or indirectly, but not including the information of the deceased persons in particular.

3. PERSONAL DATA COLLECTED

Personal data that we may collect related to our Services, whether now or in the future, includes but is not limited to:

• Identification information (e.g., name, date of birth, gender, nationality, photograph, citizen card and identification number, unique device identifiers, geolocation, etc.);

• Contact information (e.g., home address, telephone number, email address);

• Usage and service behavior information of the Company or business partners of the Company 

• Information about your device when using our service, including your device's IP address, model information and device settings, network information used;

• Service behavior information including the history of using our services and products;

• Financial information (e.g., payment transaction, credit card number, and bank account number);

• Records of service usage to improve the quality of services and/or to resolve the service issues (e.g., information of recording security cameras, records of photo via electronic media or other medias, etc.);

• Service information necessary for specific customer groups (e.g., customers with visual impairment, and/or hearing impairment, etc.);

• Certain information required to comply with law, or requests from law enforcement agencies and/or court orders.

• Sensitive data (e.g., biometric data, including facial recognition data, or similar categories of such data, for identification and/or verification using the sensitive data as required by certain services that you opt for, such as Mobile ID service, etc.);

4. SOURCES OF PERSONAL DATA

We may obtain your personal data through one of the following means:

• The Company receives personal data directly from you, where the Company will collect your personal data from various service processes including:

  • When you sign up for one of our services or when you receive one of our services, this includes processes of filling the request to exercise your rights;

  • When you voluntarily complete any form, respond to a survey provided by The Company or email or contact us by any other means;

  • When you use our Digital Services and we collect required information to support you (e.g., telephone number, calling time, data usage, service quality monitoring, including your location when using the service etc.);

  • When you visit the Company's website through your browser’s cookies;

Information that we collect from other sources: we may receive personal data about you from third parties, which are allowed to disclose your information by your consent under applicable law, including related companies, agents or subcontractors including but not limited to business partners or sub-contractors that may help the Company to process the application and process of providing services by email, phone or document in which the disclosure person has the right to provide personal information lawfully or to be informed through various service processes in the Company that collects the information itself as described above.

5. THE PURPOSE(S) OF PERSONAL DATA PROCESSING

We may collect, use, disclose and/or process your personal data for one or more of the following purposes to:

• Fulfill services, contract(s) or agreement(s), enforce our terms of service or provide access to our Digital Services;

• Administer our services for internal operations, including troubleshooting, management and improvement, operations, or facilitating payment services;

• Conduct research, analysis or development activities to provide services both current and future (including, but not limited to, data analytics, surveys, technology development and/or profiling), or to offer you specific products or services and/or benefits;

• Inform and offer privileges, information, or information relating to The Company

• Prevent or suppress a danger to a person’s life, body or health;

• Comply with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction and/or any other necessity for the legitimate interests of us;

• Fulfill any purpose(s) for which the applicable law allows us to collect, use, disclose and/or process your personal data without your consent;

• Identify and/or verify in registering our services;

• Facilitate service payments related to usages or purchases; respond to your questions/concerns, facilitate any enquiries, suggestions, requests or complaints in respect of our services, compensation and resolve the issues;

• Notify you of updates or announcements from the regulator and government agencies;

• Contract management, communications, notifications, request payment or process invoices and/or receipts;

• Protect and keep our services and network secure, and monitor the customer activities, to protect your personal safety and rights, safety of others and the Company;

6. HOW WE PROCESS YOUR PERSONAL DATA

After receiving personal data from various data sources, the Company will collect, use or disclose your personal data for the purposes specified in the previous session and will process your personal data only to the extent permitted by law. That is, it is based on a lawful basis for processing the data.

The Company may disclose personal data and any information about your use of the service or any other information that the Company collected as described in section 3 above to legal government agencies, service providers, banks, payment and transaction service providers, customer service providers, marketing service providers, business consultants Including any juristic persons or any other person in which the Company and/or you are a party or having legal relations.

In addition, the Company may have to send your personal data to the regulatory authorities for investigation and may use the results of such data audits to prevent fraud. In addition, the Company may disclose your information to individuals or juristic person outside of The Company in the event where the Company may sell or transfer some of its business or assets, or vice versa. If there is a change in the Company's business in parts that are sold, acquired or merged with other companies your information may be used in the same way as described in this Privacy Policy.

In the event that the Company employs other persons to act as a personal data processor, the Company will investigate personal data protection measures and arrange to sign an agreement to control and protect personal data appropriately and in accordance with the rules prescribed by required law.

In some circumstances, we may need to transfer your personal data to another person, foreign branch offices, or international organizations in some countries that may not have appropriate safeguards. In such case, the Companies will make sure that transferring of such information is lawful as specified by the Personal Data Protection Committee.

We agree to conduct internal and external inspection for customer data protection on a regular basis.

7. KEEPING YOUR PERSONAL DATA

The Company has information security measures to maintain and the period of retention of your personal data as follows:

• Collection characteristics: We keep your personal data either in printed paper (hard copy) or in electronic document system (soft copy) with appropriately secured measures to prevent the loss, unauthorized access, change, and disclose of your personal data;

• Collection security: We maintain procedures to deal with any suspected personal data breaches. In case of substantiated complaints concerning breaches of customer privacy and losses of customer data, our security team will immediately investigate to solve the case;

• Retention period: We will not keep your personal data for any longer than we deem necessary for the purposes for which we collect and process it, or within the effective period of contract, or within the period of the exercise, or defense of legal claims.  When your personal data for which we collect, use and process it, is no longer required for the purposes and by applicable laws, we will erase or destroy or aggregate and/or anonymize your personal data to an extent that it no longer identifies you within a reasonable time.

8. YOUR RIGHTS AS A DATA SUBJECT

The rights of the personal data subject under the Personal Data Protection Act B.E. 2562 gives you, as the data subject, the following rights in relation to personal data:

• Right to withdraw consent: when you give us your consent for the specific purposes, you have the right to withdraw the consent for your specific purposes at any time, unless there are restrictions on legal rights or in connection with the contract that benefits to you.  You have the right to withdraw the consent about processing your personal data at any time that your personal data is with the Company.  If exercising the right to withdraw consent prevents the Company from providing some services to you, the Company will inform you about the effect of withdrawing the consent;

• Right to access (or “Rights to be informed”): you have the right to request access to and obtain copy of your personal data to and obtain which is being processed by us;

• Right to data portability: you are entitled to request us to send or transfer your personal data to other data controllers or directly receive your personal data for specific reasons that shall be reasonable and fair. However, the right to data portability applies only to the personal data that you submit to the Company and the collection, use and/or disclose of such personal data is done with your consent or where such personal data is necessary to be collected, used and/or disclosed in order to fulfill its obligations under a contract;

• Right to object: you have the right to object to the processing of your personal data for specific reasons that shall be reasonable and fair;

• Right to erasure: you have the right, in certain circumstances deemed fair and reasonable, to request the erasure of your personal data which is being processed by the Company;

• Right to restriction of processing: you are entitled to have the right, in certain circumstances that shall be reasonable and fair, to restrict the processing of your personal data by our Company;

• Right to rectification; you have the right to ask for any inaccurate personal data held or processed by us to be corrected, and any incomplete data to be completed.  Where a request to rectify inaccurate personal data is received, we may, in some circumstances, request you to provide proof of your identity or to provide additional documents and/or required information.  

You do not have to pay a fee to use your rights. However, a fee may be charged accordingly if your request is found to be unfounded, repetitive or excessive.

The Company has the right to refuse any dishonest exercise of any right(s), unreasonable requests, requests that are not provided by law and/or requests that cannot be fulfilled. In addition, the Company has the right to reject your request in accordance with the rules stipulated by the law.

9. REFUSAL TO GIVE US YOUR PERSONAL DATA

The Company is legally obligated to collect certain personal data or in order to make a contract between you and the Company. If you choose not to provide personal data, the Company may not be able to provide services to you.

Besides the case that the Company processes personal data for performing of the contract and complying with the laws, in some cases, the Company may require your consent for the collection, use or disclosure of your personal data in accordance with the purposes of personal data processing specified in section 5 to provide you with the best benefits and/or for the Company to be able to provide services that meet to your needs appropriately.

10. MARKETING OR CUSTOMER MANAGEMENT

During the period you are using our services, the Company may send you information about services of the Company or selected partners. You can cancel your consent for being informed marketing communications via channels specified by the Company.

11. COOKIE POLICY

During any use of the Company's website Information relating to your access to this website will be saved in the form of a cookie. This cookie policy describes the meaning of functional cookies, purpose and how to delete cookies.  By accessing our website, you consent to our use of cookies in accordance with the cookie policy detailed below:

Cookies

Cookies are text files which are stored on a user's computer and/or communication devices that you use, such as tablets and smartphones, via a web browser while you enter the Company's website. Cookies will not cause harm to your computer equipment and/or communication devices. They used to store detailed log data, internet usage or your website visit behavior. You can learn more about cookies from https://www.allaboutcookies.org/.

How the Company uses cookies

The Company will collect website information from all visitors through cookies or similar technologies and will use cookies for the purpose of improving the efficiency of accessing and using the Company's digital services. The Company collects cookies for the following purposes to:

• Study the behavior of your website usage and to develop company websites to be able to use easily, quickly and more efficient

• Enable you to sign in to your account on the Company's website

• Protect you from fraud and improve security

• Analyze products and services, and offers of the Company products that may be relevant to you

• Improve customer service on social media, applications and other websites

You can refuse the collection of information via cookies through your browser settings, which may reduce the optimum performance of the website and application.

12. PERSONAL DATA OF MINORS

The Company may collect, use or disclose personal data about individuals under 20 years of age. The Company will comply with the Personal Data Protection Law in connection with the processing of minors' personal data. This includes requesting consent from legal representatives or a person using parental power as prescribed in accordance with the Personal Data Protection Act B.E. 2562.

13. COLLECTION AND USE OF PERSONAL DATA FOR THE ORIGINAL PURPOSE

The Company will process the personal data under the law applicable at present and the Company is entitled to continue to collect and use the personal data which has been collected prior to the effective date of provisions relating to collection, use and disclosure of personal data of the PDPA for the existing purposes. If you no longer want the Company to collect and use such personal data after the PDPA is fully effective, you may withdraw your consent through the channels to be further publicized by the Company.

14. PRIVACY POLICY OF OTHER WEBSITES

This privacy policy is only applied to digital services and our websites. Any links to third party websites and services are outside our control regarding your personal data, and we are not responsible for such third party websites and services or their privacy practices.

15. CHANGES TO OUR PRIVACY POLICY

The Company may update or alter this Privacy Policy from time to time to be compatible with the changing laws, regulations or operational requirements. In this regard, the Company reserves the right to change this policy on the website or any channels without prior notice.